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Terms Of Use

Terms, Conditions and Regulations For Use Of The "Helus Lab" Online Shop at www.heluslab.com

1. Preliminary provisions

  1. Shop online “HELUS LAB” is available at the following address: heluslab.com. Shop is run by Seller (LAURYNAS ORLOVIČIUS, sole proprietor of a business under the name of: HELUS RESEARCH LAURYNAS ORLOVIČIUS, entered into the Central Registration and Information on Business (CEIDG) kept by the minister responsible for the economy, with its registered office in Wrocław, ul. Stanisława Leszczyńskiego, nr 4, lok. 25, NIP: 8982324888, REGON: 542779216).
  2. Present Terms of Use is addressed both to Consumers and to Entrepreneurs using Store, as well as other Users using the portal.
  3. Terms of Use defines the rules of use Store and the rules and procedure for concluding Sales Agreements with the Customer remotely via Store.
  4. Making purchases and ordering services on the website heluslab.com involves acknowledgment and acceptance of the provisions contained herein Regulations, as well as with the commitment of both parties to its application.
  5. Unauthorized use is prohibited Store e.g. by copying content posted on the website without providing its source (author, link).
  6. Shop and its content (logo, graphics, articles and others) are protected by copyright and other regulations related to the protection of intellectual property.
  7. Questions and comments regarding this Regulations and aspects relating to the functioning and use of the website heluslab.com should be sent to the e-mail address: info@heluslab.com

2. Definitions (Glossary of terms) Under these regulations, the terms indicated should be understood as:

  • Account: customer account in the store, it contains data provided by the customer and information about orders placed by him in the store.
  • Cart: an element of the store’s software in which the Products selected for purchase are visible, and it is also possible to determine and modify the given order, in particular the quantity of products.
  • Consumer: a natural person concluding an agreement with the seller as part of the store, the subject of which is not directly related to its business or professional activity.
  • Client: any entity making purchases via the Store.
  • Customer: any entity making purchases via the Store.
  • Dealer: LAURYNAS ORLOVIČIUS, running a sole proprietorship under the name: HELUS RESEARCH LAURYNAS ORLOVIČIUS, entered into the Central Registration and Information on Business (CEIDG) maintained by the minister responsible for economy, with its registered office in Wrocław, ul. Stanisława Leszczyńskiego, nr 4, lok. 25, NIP: 8982324888 REGON: 542779216
  • Distance contract: a contract concluded with the customer as part of an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
  • Entrepreneur: a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performs in its own name an economic activity that uses the store.
  • Order: the customer’s declaration of will submitted via the order form and aimed directly at concluding the product sales agreement or products with the seller.
  • Order form: an interactive form available in the Store enabling the customer to place an order, in particular by adding products to the cart and specifying the terms of the sales agreement, including the method of delivery and payment.
  • Product: a movable item / service available in the store which is the subject of the sales agreement between the customer and the seller.
  • Registration form: form available in the store, enabling the customer to create an account.
  • Sales agreement: Product sales contract concluded or concluded between the customer and the seller via the online store. The sales agreement also means – according to the features of the product – a contract for the provision of services and a contract for specific work.
  • Seller: LAURYNAS ORLOVIČIUS, running a sole proprietorship under the name: HELUS RESEARCH LAURYNAS ORLOVIČIUS, entered into the Central Registration and Information on Business (CEIDG) maintained by the minister responsible for economy, with its registered office in Wrocław, ul. Stanisława Leszczyńskiego, nr 4, lok. 25, NIP: 8982324888 REGON: 542779216
  • Service delivery time: the period in which the customer’s order should be completed by the seller – this time does not include days in which the customer did not make payment for the ordered services.
  • Shop: online store run by the seller at heluslab.com
  • Terms of Use: these regulations for using the store.
  • User: A person visiting the website at heluslab.com
  • Working days: days of the week from monday to friday, excluding public holidays in Poland.

3. Contact with the Store

  1. Company Address: HELUS RESEARCH LAURYNAS ORLOVIČIUS, with its registered office in Wrocław, ul. Stanislawa Leszczynskiego 4/25, NIP: 8982324888, REGON: 542779216.
  2. E-mail: info@heluslab.com

4. Terms of use of the Store

  1. For proper use of the store it is necessary to have internet access by the user, web browser and cookies enabled. To submit individual order it is necessary to have an e-mail account (so-called e-mail address).
  2. Placing orders by the customer for products included in the store is possible after creation of account by the customer or by providing the necessary personal and address data enabling processing of an order. Browsing the store by user does not require an account.
  3. Creating an account on the store requires completion of registration form, providing contact details and it is free of charge. Login to accounts on shop requires providing an e-mail address and password. The customer may delete his account at any time, without giving a reason and without incurring any fees by sending an appropriate request to seller, in particular via e-mail or in writing to the addresses provided in § 3 Regulations.

5. General Information

  1. Through store it is possible to purchase products included in the store, available at heluslab.com
  2. Dealer to the fullest extent permitted by law, is not responsible for any disruptions, including interruptions in operation store caused by force majeure, unauthorized action of third parties or incompatibility store internet with technical infrastructure customer.
  3. Execution of the contracted products on the store takes place when client places an order via the website heluslab.com by adding product presented in store to cart, providing your necessary data and then confirming the order products.
  4. The prices given on the heluslab.com website are for information purposes and do not constitute an offer within the meaning of the Civil Code. The mentioned prices are prices in Euro and gross prices (including VAT). The price shown on the store are binding on the parties to the sales contract product at the time of placing the order by customer.
  5. For the final amount payable by the customer consists of the price per product and the cost of delivery (including transportation, delivery and postal service charges) at which client is informed on the sites store during submission orders, including when expressing the will to be bound sales agreement.
  6. In the case of agreements covering subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the billing period.
  7. When the nature of the subject agreements does not, reasonably assessing, allow for prior calculation of the final (final) price, information on the manner in which the price will be calculated, as well as on transport, delivery, postal services and other costs, will be provided in shop in description product.

6. Information about Products in the Store

  1. Substances presented in shop are not intended for use (especially consumption) by humans or animals. Any products sold by seller on shop are intended for scientific, research and analytical purposes. These are chemicals and/or reference materials (references), about which client has been informed.
  2. Dealer is not responsible in case of incorrect use by the customer of the products purchased in shop – especially when used or consumed by the customer. Dealer is not responsible for any consequences resulting from improper use products for purposes other than for in-vitro laboratory tests – including, for example, their use on humans or animals.
  3. Dealer is not responsible for any defects resulting from improper handling of the products by the customer, i.e.: failure to comply with appropriate safety rules regarding the storage and processing of substances for research purposes.
  4. Each product available in Shop (i.e. the reference material/chemical substance has tests and a safety data sheet for the chemical substance available for viewing – the so-called Safety Data Sheet), so as to guarantee the safety of transport, storage and use for research purposes product.
  5. Dealer reserves the right to refuse to sell any of products of the shop (i.e. canceling the order) if it considers that client acquiring product of Shop may not be associated with any research institution, laboratory, university, or chemistry club. Client will be informed about this fact immediately by e-mail, and in the case of payment in advance for the product by the customer, the full amount (price) will be returned to the bank account belonging to the customer within 5 business days.
  6. By placing an order on the  Shop, each client confirms that he or she has read the safety data sheet (SDS), product tests and the risks that may occur during transport, storage and use products offered in Shop.
  7. Dealer does not provide information regarding the use of substances sold in the store for research or any other purposes. Dealer is only a distributor products available in the store, not their manufacturer.
  8. Responsibility for import regulations
    Products sold by Helus Labs are intended for research purposes only and are not approved for human consumption. By purchasing, the customer acknowledges that they are responsible for ensuring import compliance with the laws of the destination country. Helus Lab is not responsible for the decisions of customs authorities or other regulatory bodies, including any possible confiscations, penalties, taxes, or delays resulting from local regulations. If a shipment is detained or destroyed by authorities in the recipient’s country, no refund will be given unless the shipment is returned to the sender in undamaged condition.

7. Order placement rules

  1. Choose nad naviate to the product page, then click the “Add to Cart” button (or equivalent) and then once you have checked out products in the Cart, click the “Checkout” button (or equivalent).
  2. Log into Accounts or take advantage of the option to submit order without registration.
  3. If submission option is selected order without registration – please complete The order form by entering the recipient’s data and the address to which delivery is to take place of the products, select the type of shipment (delivery method) and enter the invoice details if they are different from the details of the recipient of the Order.
  4. Click the “Order and pay” button and confirm the order by clicking the link sent in the e-mail.
  5. Select one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 8 point 3

8. Offered delivery methods, delivery times and payments

  1. Client may use the following delivery methods for your order Product:
  2. Courier delivery.
  3. Inpost shipment – parcel lockers.
  4. Shipping costs:

a) Within Poland – Delivery approximately 2-3 business days:

  1. Inpost courier – €3.99
  2. Inpost Paczkomat – €2.99

b) Within the European Union except countries below – Delivery approximately 2-5 business days

  1. Courier Europe  – €9.99.

c) Italy – Delivery approximately 3-5 business days 

  1. Courier Europe  – €14.99.

d) Greece, Ireland – Delivery approximately 3-6 business days

  1. Courier Europe  – €22.99.

e) Malta, Cyprus – Delivery approximately 3-6 business days

  1. Courier Europe  – €44.99.

9. Execution of the Sales Agreement

  1. Conclusion of sales agreements between the customer and the seller takes place after prior submission by customer orders by order form of the shop online in accordance with § 7 Regulations.
  2. After submission of the order the seller will confirms its receipt and accepts it at the same time, the order to be processed for delivery.
  3. The order and its acceptance for processing takes place by sending it via seller to the customer appropriate e-mail message provided during order submission, which contains at least the information about the receiving individual. As soon as the order is handed over to delivery partner for shipment to receiving individual, a notification will be sent to the email address that was provided on the order.
    1. If selected by The customer: payments by transfer, electronic payments or payments by payment card – Client is obliged to make the payment on time 2 calendar days from the date of conclusion Sales Agreements – otherwise the order will be canceled.
  4. If Client chose a delivery method other than personal pickup, Product will be sent by Seller within the period specified in its description (subject to §9 section 5 Regulations), in a manner chosen by The customer when fulfilling Orders.
  5. In case of order with products that have different delivery dates, delivery date of the product with the longest delivery date will be used  for the order.
  6. In case of an order with products with different delivery dates, The client has the option to request delivery of products separately or all together.
  7. Beginning of the delivery period is counted as follows:
    1. if selected by The customer payment method by transfer, electronic payment or payment card – from the day the payment is credited to the bank account of seller.
    2. if selected by The customer cash on delivery method – from the date of conclusion Sales Agreements.
    3. If selected by The customer personal collection Product, Product will be ready for collection by The customer within the time specified in the description of the product. About readiness of the Product for collection, theClient will be further informed by Seller by sending an appropriate e-mail informing about this fact to the address provided during submission of order.
  8. In case of order of products with different dates of readiness for collection, the date of readiness for collection is the longest date given.
  9. Beginning of the readiness period product to be picked up by The customer is counted as follows:
    1. If selected by The customer method of payment by transfer, electronic payment or payment card – The order processing time is counted from the moment of positive payment authorization and/ or  If selected by Customer’s method of payment by transfer, electronic payment or payment card – from the date of crediting the bank account Seller
    2. If selected by The customer cash on delivery – from the date of conclusion Sales Agreements.
  10. Delivery of the product takes place in the territory of the Republic of Poland or in the European Union.
  11. Delivery of the product takes place after the customer has paid unless sales agreement states otherwise. Product delivery costs are borne by Client. Product delivery costs (including transport, delivery and postal service charges) are indicated To the customer on the Online Store website in the “Delivery costs” tab and during submission Orders, including when the Customer expresses his will to be bound Sales agreement.

10. Right to withdraw from the contract/Returns

  1. In accordance with the provisions of Polish law, Consumer, who has concluded a distance contract or an off-premises contract has the right to withdraw from it without giving a reason within 14 days and without incurring costs, except for the costs specified in Art. 33, art. 34 section 2 and art. 35 of the Act of May 30, 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended).
  2. The period specified in section 1 starts with delivery Product to the Consumer or a person other than the carrier indicated by him.
  3. In the case of contracts, which includes more than one Product, which are delivered separately, in batches or in parts, the deadline specified in section 1 runs from the delivery of the last item, batch or part.
  4. In the case of contracts, which consists in regular delivery of Products for a specified period of time (subscription), the deadline indicated in section 1 runs from taking possession of the first item.
  5. The consumer may withdraw from this Agreements by informing the Seller declaration of withdrawal Agreements. To meet the deadline for withdrawal from the Agreement, it is sufficient to send by Consumer declarations before this deadline.
  6. The statement can be sent by The customer by traditional mail or electronically by sending the declaration to an e-mail address of the seller or by submitting a declaration on the website Seller – the Seller’s contact details are specified in § 3 Regulations. The declaration may also be submitted on the form, the template of which is attached as Annex 1 hereto Regulations and an annex to the Act of May 30, 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287, as amended).
  7. If the declaration is sent by Consumer electronically, Seller will send confirmation of receipt of the declaration of withdrawal Agreements.
  8. Effects of withdrawal Agreements:
    1. In case of withdrawal Agreements concluded remotely Contract shall be deemed not to have been concluded.
    2. In case of withdrawal the seller agrees the returns of consumer immediately, no later than within 14 days from the date of receipt of the statement. All payments made by consumer including the costs of delivering the goods with the exception of additional costs resulting from the chosen by Consumer delivery method other than the cheapest standard delivery method offered by Seller will be refunded.
  9. Dealer refunds the payment To the customer using the same payment method used by client, unless client has expressly agreed to another method of return, which does not involve any costs for him.
  10. Dealer may withhold the refund until the product has been received or until proof of its return is provided, whichever occurs first.
  11. Consumer in the event of withdrawal Agreements, Should send back the product to the address seller given herein the regulations immediately, no later than within 14 days from the date on which he informed Seller about withdrawal Agreements.
  12. Consumer bears the direct costs of return product, if due to its nature Product this could not be returned by regular mail.
  13. Consumer is responsible and bears costs only for the reduction in value Product resulting from using it in a way other than what was necessary to establish its nature, characteristics and functioning product.
  14. Where due to nature the product cannot be returned by regular mail, information about this and the return costs of the product, will be in the description product in the store or in this regulation.
  15. There is no right to withdraw from a distance contract Consumer in relation to Agreements:
    1. In which the subject of the service is a non-prefabricated item, manufactured according to specifications Consumer or serving to meet his individual needs,
    2. In which the subject of the service is an item (Product) delivered in a sealed package, which cannot be returned once the package has been opened for health protection or hygiene reasons if the package has been opened after delivery.
    3. In which the subject of the service is an item (Product) perishable quickly or has a short shelf life.
  16. For the provision of services, if Dealer fully performed the service with your express consent consumer, who was informed before the commencement of the provision that after the provision was made by seller will lose the right to withdraw Agreements.
  17. Wherein the price or remuneration depends on fluctuations in the financial market over which Dealer does not exercise control, and which may occur before the deadline for withdrawal Agreements.
  18. If there is a need to refund funds for a transaction made by the customer with a payment card, Dealer will refund to the bank account assigned to the payment card of the consumer.

11. Exclusion of the right of withdrawal from the contract The right to withdraw from a distance contract is not available to the Consumer in relation to contracts

  1. Where the subject of the provision is a non-prefabricated item, manufactured according to the Consumer’s specifications or intended to meet his individual needs.
    1. In which the subject of the performance is an item (Product) delivered in a sealed package, which cannot be returned once the package has been opened for health protection or hygiene reasons if the package has been opened after delivery.
    2. In which the subject of the performance is an item (Product) perishable quickly or has a short shelf life.
  2. For the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has performed the service, he will lose the right to withdraw from the contract.
  3. Where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period.
  4. In relation to Products clearly marked as intended for laboratory research only (including peptides, chemical compounds and other products marked “For research use only / Not for human consumption”). These products, due to their specialized purpose, the need to maintain continuous storage conditions (especially temperature) and the impossibility of re-introducing them to the market, they are not refundable or exchangeable.

12. Complaint and warranty

  1. Agreement Sales new ones are covered Products.
  2. Dealer is obliged to deliver To the customer item free from physical and legal defects.
  3. In the event of a defect in the purchased product, Client has the right to submit a complaint based on the provisions contained in the Act of April 23, 1964, Civil Code (consolidated text: Journal of Laws of 2020, item 1740, as amended).
  4. The customer reports complaints electronically to the e-mail address Seller: info@heluslab.com using the Complaint Form, constituting Annex No. 2 to the indicated one Regulations.
  5. In the complaint the client should include, among others: concise description of the defect Product, circumstances (including date) of its occurrence, the customer data, the person filing the complaint and the request due to a defect in the goods.
  6. Products returned as part of the complaint procedure should be sent to the following address: Seller given in § 3 hereof Regulations.
  7. Dealer is obliged to respond to the complaint within 14 calendar days from the date of its receipt.
  8. In the event that a Product has a warranty granted, information about it, as well as its content, will be included in the product description in the Store. Then the dealer will also include a warranty card with the item sold Product.

13. Out-of-court complaint consideration and redress methods

  1. Detailed information on the possibilities of using Consumer out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office Competition and Consumer Protection
  2. Consumer has the following exemplary possibilities of using extrajudicial means of dealing with complaints and redress:
  3. Consumer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from Agreements concluded with Dealer.
  4. Consumer is entitled to apply to the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between Consumer and Seller.
  5. Consumer can get free help in resolving a dispute between him and Dealer, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).
  6. Client has the right to use extrajudicial methods of dealing with complaints and pursuing claims. For this purpose, he may submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/

14. Personal data in the Online Store 

Pursuant to Art. 13 section 1 and section 2 of the General Data Protection Regulation of April 27, 2016. Dealer informs that:

  1. The administrator of personal data Users and Customers heluslab.com is owned by LAURYNAS ORLOVIČIUS, a sole proprietor of a business under the name of HELUS RESEARCH LAURYNAS ORLOVIČIUS, entered into the Central Register and Information on Business Activity (CEIDG) kept by the minister responsible for the economy, with its registered office in Wrocław at ul. Stanislawa Leszczynskiego 4/25, NIP: 8982324888, REGON: 542779216, who runs Shop at the website address: heluslab.com.
  2. Personal data users will be processed to collect information about the user’s access to the website (e.g., time spent on the website and how the website is used), as well as their preferences; the above data is collected to optimize the website’s operation and to tailor it to the user’s individual needs in accordance with the GDPR.
  3. Personal data customers will be processed for the purpose of implementation Product sales agreements located in Shop. If Client consents to this, they will also be processed for marketing purposes (newsletter).
  4. The recipient of personal data Customers and Users will be exclusively LAURYNAS ORLOVIČIUS, running a sole proprietorship under the name: HELUS RESEARCH LAURYNAS ORLOVIČIUS, entered into the Central Registration and Information on Business (CEIDG) kept by the minister responsible for the economy, with its registered office in Wrocław at ul. Stanislawa Leszczynskiego 4/25, NIP: 8982324888, REGON: 542779216 and employees authorized by him, as well as:
    1. In the case of The customer, which uses in Shop online from the method of delivery by post or courier, Administrator provides collected personal data The customer selected carrier or intermediary carrying out shipments on request Administrator.
    2. In the case of client, who uses in Shop online from the electronic payment method or by payment card Administrator provides collected personal data client, the selected entity servicing the mentioned payments in Shop internet.
  5. For security reasons and the requirements provided for by Google Analitycs, the storage period of backup copies of personal data User is 3 years from the date of a single visit to the website.
  6. For security reasons and the duration of claims, the personal data backup period is The customer (name, surname, e-mail address, place of residence and other data) is 1 year from the date of conclusion of the sales contract.
  7. Customers and Users have the right to access their data and the right to rectify, delete, limit processing, the right to transfer data, the right to object, the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal, the rights referred to above may be exercised by indicating your requests sent to the e-mail address: info@heluslab.com .
  8. Customers and Users have the right to lodge a complaint with the Inspector General for Personal Data Protection (GIODO) if they consider that the processing of their personal data violates the provisions of the General Data Protection Regulation.
  9. Providing by User personal data is voluntary, although necessary for visiting the website (legal basis – Article 6 paragraph 1 letter b) of the Regulation).
  10. Providing by The customer personal data is voluntary, but necessary for performance Product sales agreements (legal basis – Article 6 paragraph 1 letter b) of the Regulation).
  11. Personal data Customers and Users will be processed in an electronic system.

15. Miscellaneous

  1. Agreements concluded through Shop online are concluded in english.
  2. Dealer reserves the right to make changes Regulations for important reasons, i.e. changes in legal provisions, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of this Regulations. About every change Dealer will inform The customer by e-mail at least 7 days in advance.
  3. In matters not regulated in Regulations the relevant provisions of the Civil Code, as well as legal acts regulating issues related to consumer law, apply.
  4. Any disputes arising out of Regulations and the contract concluded between parties, The parties undertake to resolve the dispute amicably if possible.
  5. The annexes listed below constitute an integral part of these Regulations.

These Regulations enter into force on February 5, 2022.Credit cards: *Visa
* Visa Electron
*Mastercard
*MasterCard Electronic
* Maestro” z

Annexes to the Regulations:

  1. Withdrawal form.
  2. Complaint form.

Annex No. 1 – Contract withdrawal form

In order to submit a complaint, this form should be completed manually and sent to the following address: HELUS RESEARCH LAURYNAS ORLOVIČIUS, ul. Stanislawa Leszczynskiego 4/25, 50-078 Wrocław, Poland, or by e-mail to the following address: info@heluslab.com

________________________
(place, date)

_____________________________

(Customer’s name and surname)
_____________________________
(customer’s residential address)
_____________________________
(telephone number, e-mail address)

Declaration of withdrawal from a contract concluded off-premises

I declare that in accordance with Art. 27 of the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2020, item 287)[1], hereby I withdraw from the contract sales concluded on ____________________ with HELUS LAB – a store owned by LAURYNAS ORLOVIČIUS running a business under the name “HELUS RESEARCH LAURYNAS ORLOVIČIUS”.

Withdrawal from the contract applies to the following products:

Product Namepurchase price
  
  
  
  
  
  
  

Therefore, I request a refund of the total amount of EURO ……………… (in words: EURO …………………………………………………) to the indicated bank account number: …………… ………………………………………………

_________________
(signature)

Annex No. 2 – Complaint form

To submit a complaint, this form should be completed and sent by post to the following address: HELUS RESEARCH LAURYNAS ORLOVIČIUS, ul. Stanislawa Leszczynskiego 4/25, 50-078 Wrocław, Poland, or by e-mail to the following address: info@heluslab.com

______________
(place, date)

Customer data:

First name and last name –

Telephone number/e-mail address –

Shipping address –

Product data:

Advertised goods (names) –

Price and date of purchase –

Reason for the complaint / description of the event and product defects / preferred method of handling the complaint:

_________________
(signature)

[1] A consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving a reason and without incurring costs, except for the costs specified in Art. 33, art. 34 section 2 and art. 35 of the Consumer Rights Act. The right to withdraw from a distance contract is not available to the Consumer in relation to the Sales Agreement for the provision of Services, in which the subject of the service is an item delivered in a sealed packaging, which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery.

[2] Pursuant to Art. 7a section 1 of the Act on Consumer Rights, a response to the Customer’s complaint will be provided within 14 days from the date of its receipt by the Seller.