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Refund And Returns Policy

Refund And Returns Policy

  • ALL PRODUCTS SOLD BY COMPANYPLACEHOLDER ARE STRICTLY FOR RESEARCH AND LABORATORY USE ONLY

At COMPANYPLACEHOLDER, we take pride in offering high-quality research chemicals and peptides exclusively for qualified laboratories and researchers. Please review our Refund and Returns Policy carefully, understanding that:

  • All products are not approved for human or veterinary consumption.
  • They are intended solely for laboratory research purposes.
  • Any purchase for purposes other than research, including clinical trials, therapeutic use, or human and animal consumption, is strictly prohibited.
  • General Principles
  • Due to the nature of our products, all sales are final. We do not accept returns or refunds unless expressly stated below.
  • Refunds are only considered in cases where products are damaged, defective, or incorrectly shipped by us.
  • Refund requests must be submitted within 14 days of receipt of the order.
  • By purchasing from COMPANYPLACEHOLDER, CUSTOMERPLACEHOLDER acknowledges and agrees that:
    • The products are for qualified researchers and laboratories only.
    • The products must be handled by trained professionals in accordance with all relevant laws, safety guidelines, and standard laboratory protocols.
    • Use for any purpose other than research is strictly prohibited and could be illegal.
  • Conditions for Refund and Returns
  • Damaged or Defective Products: If your order arrives damaged, defective, or with missing items, please contact us immediately.
  • Incorrect Items: If we have shipped the wrong product, notify us within 14 days. Proof of the discrepancy, such as photos or descriptions, may be required.
  • Time Limit: Requests for refunds must be made within 14 days of receipt.
  • Returns: due to the nature of the products we do not accept returns.
  • Procedure for Refunds and Returns
  • Contact: To initiate a refund, CUSTOMERPLACEHOLDER must contact our customer service at: support@COMPANYPLACEHOLDER.com with the subject line “Refund Request” and include:
    • Order number
    • Description of the issue (damaged, incorrect item, etc.)
    • Photos evidencing the damage or discrepancy (if applicable)
  • Returns: due to the nature of the products we do not accept returns.
  • Refund Processing
  • Inspection: We will review all refund requests on a case by case basis and inform you of the conclusion within 14 days of receipt.
  • Method of Refund: Refunds will be issued using the same payment method employed during purchase unless agreed otherwise. CUSTOMERPLACEHOLDER will receive an email confirmation once the refund is processed.
  • We reserve the right to refuse a refund or to issue a partial refund at our discretion.
  • Non-Refundable Items
  • Shipping costs are non-refundable, except when we have sent the wrong item or the product arrives damaged.
  • Important Notes
  • All products are sold for RESEARCH USE ONLY.
  • We do not accept returns for any of our products
  • Any attempt to return products will be declined.
  • Claims for damaged or defective products, or incorrect items must be made within 14 days of receipt.
  • Retain proof of shipment for refunds, as this may be required for processing your refund.
  • Disclaimer
  • CUSTOMERPLACEHOLDER acknowledges that due to the research use only designation of our products, **we do not make any warranties
  • COMPANYPLACEHOLDER shall not be held liable for any misuse or unintended use of the products, including human or veterinary consumption.
  • We reserve the right to refuse any return or refund that does not comply with these policies and the above conditions.
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